topic Re: UGO App and international text msg in Get Support

UGO App and international text msg

homer — Tue, 04 Jan 2022 20:04:00 GMT

Hello Community,

I recently installed the UGO app for mobile payment, but every time I start the app, I receive a text message from Public Mobile saying "Public Mobile here. Sorry, we do not offer text messaging outside of Canada at this time". I am currently on the grand-fathered $90 90-day plan with Canada text only, so it makes sense that I cannot send international text messages. However, I didn't send anything manually... Does the UGO app send automatic text messages to an international number? It's pretty weird to me... Please share your experience if you are using the app as well 🙂 My phone runs Android Mashmellow.

Re: UGO App and international text msg

Luddite — Thu, 18 Aug 2016 19:35:29 GMT

If UGO uses servers outside Canada to send text messages to you it will trigger this error. Happens to iPhone users as well with iMessage.

Re: UGO App and international text msg

choco — Thu, 18 Aug 2016 19:36:54 GMT

UGO has a tech support phone number and I think they should be able to help you out (whether there is a workaround, etc). I called once and they were pretty good.

Re: UGO App and international text msg

srlawren — Thu, 18 Aug 2016 20:22:01 GMT

@homer If you look at the permissions for UGO Wallet, they do in fact request SMS:

SMS

read your text messages (SMS or MMS)
receive text messages (SMS)
send SMS messages

If you are on Android 6, you could try revoking the SMS privelegde from UGO, and clicking DENY if it prompts you to re-allow it. This would prevent it from sending text messages. However, depending how the application is written, it may refused to do anything without it. But it's worth trying. If you are on Android 5.1 or older, unfortunately you can't pick and choose which permissions to allow and deny, it's all or nothing per application. If you're on iOS, then I'm not sure if it's possible or not.

Re: UGO App and international text msg

homer — Fri, 19 Aug 2016 03:53:16 GMT

Revoked its SMS access. Good for now, but don't know whether it affects any payment functions yet. Thanks

Re: UGO App and international text msg

srlawren — Fri, 19 Aug 2016 22:22:30 GMT

Glad I could help, @homer. Keep us posted if the app continues to work without the SMS priv or not.

Re: UGO App and international text msg

homer — Sat, 20 Aug 2016 02:58:32 GMT

Will try it next time 😄