topic Re: VoLTE in Get Support

VoLTE

Gerry_P — Tue, 04 Apr 2023 20:04:59 GMT

Does anyone know if VoLTE is active in Thunder Bay, Ontario yet?

Re: VoLTE

maximum_gato — Tue, 04 Apr 2023 20:11:20 GMT

VoLTE is being rolled out in account "bunches" not by location. You need to check by either making a call to see if your mobile voice network type changes to 3G in your Settings>>About Phone>>Sim card status or check if it's provisioned in your "secret" menu on an android phone by dialing *#*#INFO#*#*.

Re: VoLTE

softech — Tue, 04 Apr 2023 20:32:23 GMT

@Gerry_P what phone do you have??

Re: VoLTE

BKNS27 — Tue, 04 Apr 2023 20:59:20 GMT

@Gerry_P

If your phone is VoLTE compatible, it will show LTE on the top of your phone but check your Cellular Data Option and enable LTE if it is turned off.

Re: VoLTE

Gerry_P — Tue, 04 Apr 2023 21:38:44 GMT

Phone is a POCO X4 Pro. VoLTE is enabled in the mobile settings.

Re: VoLTE

Gerry_P — Tue, 04 Apr 2023 21:42:52 GMT

Okay I opened my Network Cell Info Lite app and placed a call. The connection info shows LTE+ Telus Band 2 while the call is active. Previously it would show HSPA during a call which I guess is 3G?

Re: VoLTE

dust2dust — Tue, 04 Apr 2023 21:56:09 GMT

So probably. If your settings menu is anything like mine, as suggested above, can you go into settings, about phone, status information, sim card status - and look for mention of IMS. Then for extra score, make a call and check the Mobile voice network type line to see if it changes.

Re: VoLTE

Gerry_P — Tue, 04 Apr 2023 21:58:51 GMT

Re: VoLTE

dust2dust — Tue, 04 Apr 2023 22:06:57 GMT

Yes that's the toggle. All good so far. Can you go to the screen mentioned and then make a call and view the screen to see if that line mentioned changes. And also look for mention of IMS registered or not.

Re: VoLTE

Kristowhy — Tue, 04 Apr 2023 23:15:25 GMT

@Gerry_P wrote:
Okay I opened my Network Cell Info Lite app and placed a call. The connection info shows LTE+ Telus Band 2 while the call is active. Previously it would show HSPA during a call which I guess is 3G?

Sounds to me like your VoLTE is working! Congrats and especially since this is with an overseas Poco X4 Pro!

Hey @softech looks like we have another working VoLTE model for your compatibility thread! 😁