topic Unable to access My Account in Get Support

Unable to access My Account

jsr2125 — Tue, 04 Apr 2023 21:04:03 GMT

I have signed in to Community, then tried to access my account. The password was not accepted, so I asked to reset the password. Each time I try I receive an error message.

Re: Unable to access My Account

BKNS27 — Tue, 04 Apr 2023 21:05:14 GMT

@jsr2125

Clear the cache and go incognito on your browser and login on a laptop or desktop computer.

Re: Unable to access My Account

dust2dust — Tue, 04 Apr 2023 21:11:03 GMT

The two logins are completely separate. One has no effect on the other.

At what point do you get the error? Going into the page? After entering addresses? Do you get an email? Does the reset fail then?

Re: Unable to access My Account

HALIMACS — Tue, 04 Apr 2023 23:20:16 GMT

This may or may not be the issue, @jsr2125 , however if you're logging in from a mobile device with stored/remembered credentials which auto-fill, let them auto-fill, then the system will try to log you in automatically once they auto-fill.

If your system does this, DO NOT tap the log in button as it'll deliver an error message every time and not allow account access.

Re: Unable to access My Account

gpixel — Wed, 05 Apr 2023 01:05:47 GMT

@jsr2125

is your email using the alias method? ie. jsr2125+2@etc?

that issue was preventing us from resetting the password.

Re: Unable to access My Account

sjr2125 — Wed, 05 Apr 2023 15:52:24 GMT

I've no idea what the alias method is! I was advised to use a private browser, but same thing happens. In checking over some other topics I see many people have had trouble porting and accessing their account. Could be a PM problem?