topic Re: Picture messaging does not work - in Get Support

Picture messaging does not work -

Milk — Mon, 03 Apr 2023 20:15:55 GMT

My plan does include --------"Unlimited International Text and Picture Messaging".

However when my monthly data runs out I can not sent or receive pictures without data. I did read past posts on this subject and have followed advise such as to check APN settings etc but nothing works - My APN setting is asp.mb.com - is that correct?

Re: Picture messaging does not work -

hairbag1 — Mon, 03 Apr 2023 15:04:37 GMT

@Milk

that apn looks correct.

added

I found this in the PM Help Articles...

https://www.publicmobile.ca/en/bc/get-help/articles/mmsbrowsing

Re: Picture messaging does not work -

dust2dust — Mon, 03 Apr 2023 15:06:28 GMT

Is this an iphone? The apn should not have the 'a' in front.

But if browsing works then the apn should fine. Is there an mms apn settings area?

Re: Picture messaging does not work -

Meow — Mon, 03 Apr 2023 15:32:23 GMT

To use MMS your DATA has to be on even though data allowance will not be used.

Use native texting app, not 3rd party - proprietary app for SMS/MMS.

Re: Picture messaging does not work -

Milk — Mon, 03 Apr 2023 15:35:30 GMT

It's an iPhone 11 -with latests IOS updates-- Pictures definitely do not sent without data - and only texts sent when data and wifi is turned off. It's always been like that. It's become a problem now because I completely ran out of data until of course my renewal date later this month. I asked a couple of my friends also on PM and they also confirmed that without data turned on picture messaging also does not work for them. Could this be a problem with PM? Now I"m will be forced to purchase a $15 + tax data on on - doesn't seem fair.

Re: Picture messaging does not work -

hTideGnow — Mon, 03 Apr 2023 15:37:53 GMT

HI @Milk

dont' get mixed up

you need to know if you are sending MMS or iMessage

with MMS , you have to turn on Mobile Data but it would not deduct your data. So, you just need to enable Mobile data and you can still send even you are out of data

with iMessage, you need mobile data and it will use data

So, if you already enabled data and you cannot send out due to all data used up, then you are sending iMessage. You just need to change it to MMS and you can send

Re: Picture messaging does not work -

dust2dust — Mon, 03 Apr 2023 15:41:42 GMT

Jeez imessage is crazy making.

But this could be a new thing. I doubt it. But could. For years it has been that mms would work even on plans with no data. Cell data just needs to be on.

Re: Picture messaging does not work -

Milk — Mon, 03 Apr 2023 15:50:18 GMT

Thanks for help - can't find "turn on mobile data" on my iPhone 11 - tried sending a small picture by turning off iMessage and leaving MMS and still picture didn't sent.

Re: Picture messaging does not work -

dust2dust — Mon, 03 Apr 2023 15:58:03 GMT

Cellular data. Imessage has an option send as mms (also send as sms). Turn both on. But again cellular data needs to be on.

Re: Picture messaging does not work -

Milk — Mon, 03 Apr 2023 16:22:40 GMT

@dust2dust wrote:
Cellular data. Imessage has an option send as mms (also send as sms). Turn both on. But again cellular data needs to be on.

Yes - but all is well as long as I have some data - ----- but my data has run out so picture messaging does not work - Will just have to buy a data add on and be done with this. Thanks to all for trying to help.

Re: Picture messaging does not work -

dust2dust — Mon, 03 Apr 2023 16:40:19 GMT

Unless this is a new thing from them, I doubt it. Have you restarted the phone? Can you try sending an mms from a different phone with your sim in it?

You would be the first that I can remember reading recently that this might be a thing. I doubt it.

Re: Picture messaging does not work -

popping — Mon, 03 Apr 2023 16:47:38 GMT

@Milk wrote:
@dust2dust wrote:
Cellular data. Imessage has an option send as mms (also send as sms). Turn both on. But again cellular data needs to be on.
Yes - but all is well as long as I have some data - ----- but my data has run out so picture messaging does not work - Will just have to buy a data add on and be done with this. Thanks to all for trying to help.

Yes, iPhone iMessage is using mobile data to send and receive.

What is the color of the message you send/receive?

Blue bubble = using iMessage which use mobile data only

Green bubble = using MMS which uses a specific data server which is free and for MMS only.

If you are using Blue bubble, you need to enable SMS and MMS in the iMessage settings.

Re: Picture messaging does not work -

Milk — Mon, 03 Apr 2023 16:46:22 GMT

There are many posts reporting this problem - just perhaps you have never been without any data.

Re: Picture messaging does not work -

Milk — Mon, 03 Apr 2023 16:48:52 GMT

Yes -- yes we all know this -- the easiest solution is for me to buy some data - and be done with this. Thanks to all for trying to help ---

Re: Picture messaging does not work -

dust2dust — Mon, 03 Apr 2023 16:51:56 GMT

The easiest thing is to turn on those options, turn off imessage, turn on cellular data, restart phone and try.

Or try in another phone to verify that having no data stops mms. Again, I doubt it.

Re: Picture messaging does not work -

popping — Mon, 03 Apr 2023 17:15:02 GMT

@Milk wrote:
Yes -- yes we all know this -- the easiest solution is for me to buy some data - and be done with this. Thanks to all for trying to help ---

@Milk

It is up to you if you want to pay more. PM will thank you for your extra spending.

I have a PM plan without data and I have an iPhone 12. I am using the following settings and my iMessae app is showing blue and green bubbles.

Settings ==> Mesages ==> enable

1. Send as SMS +

2. MMS messaging +

3. Group Messaging

Enable cellular data.

Re: Picture messaging does not work -

Tsawwassen — Mon, 03 Apr 2023 19:30:39 GMT

As several other have advised you in perhaps not in simple terms --JUST----- disable iMessage and try again -- --

Your MMS will work once you turn off the iMessages option and you make sure the mobile data is on. this type of messages don't use MB.

I know your time is valuable, and I appreciate your attention.

Re: Picture messaging does not work -

computergeek541 — Mon, 03 Apr 2023 20:13:34 GMT

@Tsawwassen wrote:
As several other have advised you in perhaps not in simple terms --JUST----- disable iMessage and try again -- --
Your MMS will work once you turn off the iMessages option and you make sure the mobile data is on. this type of messages don't use MB.

I know your time is valuable, and I appreciate your attention.

self-given solution removed

Re: Picture messaging does not work -

maximum_gato — Mon, 03 Apr 2023 21:32:51 GMT

@Milk

MMS does not require any account data to work. The bf runs out every single month and can still send MMS even the dumb ones that he thinks are funny. Don't give up....it's better that you learn how your iPhone works rather than pay to blissfully ignore your settings.

Re: Picture messaging does not work -

Milk — Tue, 04 Apr 2023 01:23:01 GMT

Yes - I think that the problem is that my 3G plan is too slow - when I use iMessage pictures are almost immediately received and sent. I was expecting the same performance while sending / receiving by MMS. During my test earlier, pictures that I had sent and had sent to me were eventually delivered but many minutes later. Later tonight I plan to try out one of the 4G plans with plenty of data .