topic Re: Not getting 4G speed. in Get Support

Not getting 4G speed.

denawes007 — Mon, 03 Apr 2023 16:44:32 GMT

I am not getting the 4G speeds on data ever. I am a newer customer but this is now my second month. Much more than the 48 hours as suggested in other posts. How do I fix?

Re: Not getting 4G speed.

softech — Mon, 03 Apr 2023 16:46:26 GMT

@denawes007 what speed are you getting, do you run any speed test?

download from here and tell us what speed you gettting

https://www.speedtest.net/apps

and check your Preferred network and network type , make sure it is 4G or Automatic

Re: Not getting 4G speed.

hTideGnow — Mon, 03 Apr 2023 16:49:16 GMT

HI @denawes007 if it is new account, you should get the 4G speed immediately

What phone do you have?

and you tested the sim card in different phone?

Re: Not getting 4G speed.

denawes007 — Mon, 03 Apr 2023 17:10:32 GMT

I was expecting to see 4G as I did when I had 5G. But it seems that LTE might be displayed as well. Tested at approx. 105MBs so its close anyways. Thanks

Re: Not getting 4G speed.

computergeek541 — Mon, 03 Apr 2023 20:36:02 GMT

@denawes007 wrote:
I was expecting to see 4G as I did when I had 5G. But it seems that LTE might be displayed as well. Tested at approx. 105MBs so its close anyways. Thanks

Whether you have a 3G or 4G plan has no effect on the type of network that your device connects to.

Re: Not getting 4G speed.

softech — Mon, 03 Apr 2023 20:47:20 GMT

@denawes007

You actually have a good speed. Yes, many phone display LTE instead of 4G, depends on the make and OS