topic Re: Billing in Get Support

Billing

Btupper — Mon, 03 Apr 2023 14:36:07 GMT

I am being biolled for service that I no longer receive

Re: Billing

hairbag1 — Mon, 03 Apr 2023 14:41:49 GMT

@Btupper

do you still have a PM account ? Log in on a laptop, use incognito mode and disable Autopay.

added..

alternative is to send message to CSA..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Billing

HALIMACS — Mon, 03 Apr 2023 14:38:33 GMT

@Btupper

by that , do you mean you have switched mobile service providers?

If so, you need to disable auto pay on your public mobile account by unticking the little box under the payment tab in self-serve

If you are porting your public mobile number to another provider, that will also automatically finalize your account.

Re: Billing

BKNS27 — Mon, 03 Apr 2023 19:02:05 GMT

@Btupper

If you ported your number over to another carrier. You account will be closed and you shouldn’t be bill anymore.
But you cancel service by disable AutoPay and remove your CC information. You account will be closed after 90 days.

I would suggest you contact a CS_Agent if You done either of these options.

Re: Billing

Tsawwassen — Mon, 03 Apr 2023 19:48:32 GMT

Didn't know that PM sends out bills hard copy or email.

Re: Billing

hTideGnow — Mon, 03 Apr 2023 19:59:05 GMT

HI @Tsawwassen PM will email out the bill in PDF form

Re: Billing

Btupper — Tue, 11 Apr 2023 11:29:10 GMT

I ported the number to another provider and was told it would close account IT DID NOT-still charging me.

My wife missed it as did I

no one taking responsibility.

actually "no one to TAKE responsibility" kind of convenient...

Barry

Re: Billing

softech — Tue, 11 Apr 2023 12:05:03 GMT

@Btupper

Number ported successfully and you cannot login My account anymore?

no need to worry, simply open ticket with support and they will refund the amount and close the account

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there