topic Re: Transfer phone number in Get Support

Transfer phone number

Jrmorris — Mon, 03 Apr 2023 19:47:47 GMT

I received an text stating that an attempt to transfer my current phone number has failed. I did transfer the number when I signed up 5 weeks ago. WHAT IS GOING ON!!!! If I lost my number this will be the last straw.

Re: Transfer phone number

HALIMACS — Mon, 03 Apr 2023 19:46:55 GMT

@Jrmorris

I will private message you the number to help with porting.

Hopefully you can use someone else's phone to call this number.

To check your private messages, look at the envelope icon between your avatar and the bell icon on the upper right.

Re: Transfer phone number

softech — Mon, 03 Apr 2023 19:49:06 GMT

@Jrmorris Your old provider would have already sent you a text and you need to reply YES within 90 mins for the porting to complete.

Look like you missed it. It has been a full month and the porting request has to be cancelled

is the old account still active? call them and find out. i

If it is active, you can re-submit a porting request from My Account, using change phone number. But this time, you need to have your old sim card in a phone, and reply YES within 90 mins for the porting to go through

https://selfserve.publicmobile.ca/en/account/edit/your-account

Re: Transfer phone number

HALIMACS — Mon, 03 Apr 2023 19:49:20 GMT

Bear in mind, @Jrmorris , that in order for porting to successfully occur, the prior service account must be active and you must respond “yes” to the port authorization text with the old Sim card in your device.

Then you replace with your new Sim card, reboot your device, and everything should be good to go.

You should be able to also do this change number function in your self-serve. You can either use that option or the phone number I sent you to your private message box.

Re: Transfer phone number

Tsawwassen — Mon, 03 Apr 2023 19:52:14 GMT

I hope that your old number was still active and paid for before you started the porting - if not you lost your old number that is lost for-ever. Common mistake made by many - Now what's done is done so just register and select a new number --- Good luck.

Re: Transfer phone number

computergeek541 — Mon, 03 Apr 2023 20:00:05 GMT

@Tsawwassen wrote:
I hope that your old number was still active and paid for before you started the porting - if not you lost your old number that is lost for-ever. Common mistake made by many - Now what's done is done so just register and select a new number --- Good luck.

A phone number being inactive doesn't necessarily mean that the number has been lost forever. In the case of a prepaid account, sevice can be resumed within the conditions of service for that carrier by making a payment. Also, a cancelled postpaid account/phone number can also have service resumed within a specific amount of time by contacting that carrier.

Re: Transfer phone number

hTideGnow — Mon, 03 Apr 2023 20:04:10 GMT

HI @Tsawwassen if it is just a month, the number will still be there. Carriers have to keep the number for as least 8 weeks before releasing it again

and if it was a postpaid account, carrier and resume the service (maybe a sim card cost). And since it is a postpaid, basically people only need to pay for couple days the service was resumed for porting. Postpaid will only charge you the days you used and refund the rest

Re: Transfer phone number

Tsawwassen — Mon, 03 Apr 2023 20:15:17 GMT

In my experience with PM - following 3 months of suspension, accounts are de-activated and numbers lost. Several years ago I made the mistake of letting my Bell service lapse and tried to port my number to PM but obviously that didn't work. Was at that time told that I lost my number because I let the account lapse.

Re: Transfer phone number

LitlLdy — Mon, 03 Apr 2023 20:37:09 GMT

@Jrmorris wrote:
I received an text stating that an attempt to transfer my current phone number has failed. I did transfer the number when I signed up 5 weeks ago. WHAT IS GOING ON!!!! If I lost my number this will be the last straw.

@Jrmorris , if you ported your phone number to Public Mobile 5 weeks ago did you leave your old providers SIM card in your phone to reply YES within 90 minutes to the text confirming you wanted to port your number in? If yes, after you put the Public Mobiles SIM card in your phone did you check that your phone number ported successfully? Does that phone number show up on caller ID when you call people? If yes, that would close your account with your previous provider.
I’m trying not to read between the lines & figure out what happened & what process you went through to port your phone number over to Public Mobile.

Edit: It shouldn’t have taken 5 weeks to find out that porting your phone number in failed! You would notice on caller ID & your account that your phone number didn’t port in & a different phone number would show up!

Re: Transfer phone number

maximum_gato — Mon, 03 Apr 2023 20:36:42 GMT

@Jrmorris

Check your previous provider's account and ensure the service is active. If it's prepaid you will need to make a payment to resume service. If it's postpaid you are likely still being charged for service. You can only port in from an active service. The exception to this rule is if your previous provider is telus or koodo. Contact customer support to help you with your port request if this is the case.

Once you ensure you can port in you can initiate this as per the instructions supplied by @softech earlier in this thread. If you no longer have the old Sim card to reply YES to the PAT (porting authorization text) within 90 minutes of receiving it you will need to contact your old provider immediately after you submit your port request to verify and verbally authorize your port request.