topic Re: Call Forward - Is it working? in Get Support

Call Forward - Is it working?

smp99 — Mon, 03 Apr 2023 16:46:31 GMT

I read a few weeks back, or maybe a month ago, that there were issues with Call Forwarding, or not being able to cancel or revert back to regular calling.

Has this been fixed, or was it not really an issue?

Thanks

Re: Call Forward - Is it working?

hTideGnow — Mon, 03 Apr 2023 16:48:32 GMT

HI@smp99

did you test it out? if it does not work, you might have to submit a ticket with CS agent and have them to fix it on the system

Re: Call Forward - Is it working?

HALIMACS — Mon, 03 Apr 2023 17:09:26 GMT

@smp99

I could be wrong, but I believe call forwarding is currently not functioning.

Re: Call Forward - Is it working?

Olive_Oyl — Mon, 03 Apr 2023 17:16:50 GMT

I used it a few days ago. No calls occurred to be forwarded but the process and the confirmation “tone” was as usual. And confirmation tone also occurred when turning call forward off.

Re: Call Forward - Is it working?

dust2dust — Mon, 03 Apr 2023 17:27:09 GMT

@Olive_Oyl, @smp99 - I have an account set to forward all and it works. It's the conditionals that don't seem to work.

Re: Call Forward - Is it working?

LitlLdy — Mon, 03 Apr 2023 18:31:42 GMT

@smp99 wrote:
I read a few weeks back, or maybe a month ago, that there were issues with Call Forwarding, or not being able to cancel or revert back to regular calling.

Has this been fixed, or was it not really an issue?

Thanks

@smp99 , mine stopped working so I had to create a support ticket to get a CSA to fix it on their end! Now call forwarding, conditional call forwarding works for me.

Edit: if you need it please contact CSA to have them fix it for you.

To contact a Customer Support Agent, there are 2 methods:

Get help with your service or account by starting a conversation with the virtual assistant, SIMon. It can help you submit a ticket to the Customer Support Agents. Click here to get started and type Customer Support Agent, then select Contact Us, then select the topic that matches your request.

Alternatively, you can send a private message to Customer Support Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Edit again: You already know how to contact them! 🤣 Sorry!

Re: Call Forward - Is it working?

hTideGnow — Mon, 03 Apr 2023 18:40:52 GMT

I just tested forwarding and got the same result. Foward All works but not other forward rules