topic Re: Unable to send a ticket in Get Support

Unable to send a ticket

trentcanuck — Mon, 03 Apr 2023 16:20:44 GMT

I tried to transfer in my fido number yesterday, but I wasn't free to respond to the authorization text within the 90 minute time limit.
So now I have to submit a ticket.
I filled in all the details, but the "next" button remains greyed out so I can't proceed.

Re: Unable to send a ticket

HALIMACS — Mon, 03 Apr 2023 16:22:50 GMT

@trentcanuck

I will send you the phone number to call to assist with porting.

To get it, tap your little envelope icon, upper right and you will see my message.

Re: Unable to send a ticket

softech — Mon, 03 Apr 2023 16:24:12 GMT

@trentcanuck

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed