topic Cannot make and receive a call in Get Support

Cannot make and receive a call

ehung7 — Mon, 03 Apr 2023 15:09:28 GMT

I cannot make and receive any calls. I’m on monthly auto pay and my minutes never exceed every month

Re: Cannot make and receive a call

softech — Mon, 03 Apr 2023 15:11:59 GMT

@ehung7 can you login to My Account once again, but this time login using Incognito mode

Confirm if the account is active or suspended. Just worry it didn't renew properly

If it is active, try to reboot the phone once

Confirm if the phone can connects to PM network

You might also want to change your Preferred network or Network mode to 3G and see if it works

let us know

Re: Cannot make and receive a call

Meow — Mon, 03 Apr 2023 15:24:41 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Is this recent issue or it happened before?

How many signal bars do you see?

Can you try SIM in another phone and vice versa?

Re: Cannot make and receive a call

hairbag1 — Mon, 03 Apr 2023 15:50:00 GMT

@ehung7

try this using your laptop...

Re: Cannot make and receive a call

sulagok — Mon, 03 Apr 2023 15:50:00 GMT

Check your online account if it’s active and still have calling minutes left. If this 2 are in affirmative and still can’t make a call, remove and reinstall your sim and restart your phone, this worked for my wife when she had similar problem

Re: Cannot make and receive a call

ehung7 — Mon, 03 Apr 2023 18:40:35 GMT

I’ve tried it, still doesn’t work

Re: Cannot make and receive a call

ehung7 — Mon, 03 Apr 2023 18:41:22 GMT

Try everything, still doesn’t work

Re: Cannot make and receive a call

ehung7 — Mon, 03 Apr 2023 18:43:34 GMT

I don’t have a computer with me right now.

Re: Cannot make and receive a call

hTideGnow — Mon, 03 Apr 2023 18:44:40 GMT

HI @ehung7

Submit a ticket with PM agent , hope they find what's wrong

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot make and receive a call

softech — Mon, 03 Apr 2023 18:44:42 GMT

@ehung7 there has been some voice problem last couple days, maybe it is time to open ticket with PM support:

1. Please open ticket via Chatbot (need access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there