topic Re: Unable to make calls now - "Number is not valid" in Get Support

Unable to make calls now - "Number is not valid"

justincyho25 — Mon, 03 Apr 2023 14:39:12 GMT

I've been on Public mobile for the past 4 years, but all of a sudden I'm unable to make calls now. Every time I try to make an outbound call, I get "Number is not valid". I have 2 family members on Public Mobile, and they do not have any issues. What's going on?

Edit: I tried adding 1 and +1 and now I'm able to make calls. However, I'm still unable to dial 1800, 1866 numbers. When trying to add 1 or +1 the call ends right away. The numbers are valid though, as I'm able to connect to these calls on my landline

Re: Unable to make calls now - "Number is not valid"

hairbag1 — Mon, 03 Apr 2023 14:26:49 GMT

@justincyho25

others have reported similar issues, Try restarting phone.

Re: Unable to make calls now - "Number is not valid"

Dunkman — Mon, 03 Apr 2023 14:26:49 GMT

@justincyho25

Might be related to VoLTE roll out.

Try adding 1 or +1 in front of the area code.

Re: Unable to make calls now - "Number is not valid"

justincyho25 — Mon, 03 Apr 2023 14:30:05 GMT

Is this the norm moving forward? I tried doing this for toll free numbers (1800, 1866, etc) and it's still not working. But calling my home phone it worked now

Re: Unable to make calls now - "Number is not valid"

Dunkman — Mon, 03 Apr 2023 14:39:43 GMT

@justincyho25

Yes, it looks like that it may be the norm moving forwards. Public mobile has not confirmed yet.

May need to add + in front on 1 800 number.

Hassle, but might be the way of the future.

Re: Unable to make calls now - "Number is not valid"

justincyho25 — Mon, 03 Apr 2023 14:41:58 GMT

I did exactly this, but the call drops right away on the 1800 number I'm dialing. But works for my landline

Re: Unable to make calls now - "Number is not valid"

dust2dust — Mon, 03 Apr 2023 15:11:35 GMT

Was it you said you tried with the + in front of the 1800?

Re: Unable to make calls now - "Number is not valid"

justincyho25 — Mon, 03 Apr 2023 15:34:09 GMT

tried + infront, and it didn't work. Call just ended immediately. I don't know if it's an intermittent thing, but my regular calls have stopped working again. Did some more digging on the community board, and I just raised a ticket with customer support to see.

Re: Unable to make calls now - "Number is not valid"

hTideGnow — Mon, 03 Apr 2023 15:38:35 GMT

HI@justincyho25 did you try different 1-800 number?

Re: Unable to make calls now - "Number is not valid"

justincyho25 — Mon, 03 Apr 2023 17:44:35 GMT

Yea I tried multiple. Seems the fix was taking out the SIM card and putting it back in. Adding 1 or +1 works now, but seems this is a requirement now for me to make phone calls (which is a hassle but I have to live with it)