topic Re: Number and text not working in Get Support

Number and text not working

DerekS — Mon, 03 Apr 2023 02:31:48 GMT

I switched from Koodoos (not prepaid) to Public Mobile. It’s been 4plus hours and nothing is working. My new account on Public Mobile says active. My old account on Koodoos is gone. I filled out all the information and created a ticket. Now what? How do they contact me …email?

Re: Number and text not working

softech — Mon, 03 Apr 2023 02:35:12 GMT

@DerekS from what you said, Koodo account is gone, look like the porting is completed.

So, your cannot even make outgoing calls? It would be a sim card provisioning problem. An easy fix for PM and you just need to open ticket with them, and you did

now, you just have to monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

But since it is 10:30 EST , there is a chance that PM will reply tomorrow morning instead. But keep checking your Community inbox

Re: Number and text not working

DerekS — Mon, 03 Apr 2023 02:41:46 GMT

Thanks I’ll keep an eye out for any messages in the community box