topic Payment using voucher in Get Support

Payment using voucher

Osa0212 — Mon, 03 Apr 2023 02:21:19 GMT

I am having problems loading my payment voucher using *611. Each time I dial *611 the call cuts off. I can not call or receive calls. Please what do I do?

Re: Payment using voucher

softech — Sun, 02 Apr 2023 23:11:20 GMT

@Osa0212 try ise another phone and call 1.855.4PUBLIC

if that does not work, login to My Account to load voucher therei

if you cannot login, message PM support for help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Payment using voucher

hairbag1 — Sun, 02 Apr 2023 23:17:28 GMT

@Osa0212

the 611 system has been glitched out for a few days now.

Supposed to be fixed by tomorrow.

https://productioncommunity.publicmobile.ca/t5/Announcements/Update-Ongoing-Issue-611/td-p/963252

added info from @maximum_gato

***** Instant top ups and RTP (real time payments)can be made at Mobil/Esso stations and Canadian Tire gas bars for a $1 fee. I have heard that they may be available at some Loblaws banner stores and MacEwans back east but cannot confirm it myself.

Re: Payment using voucher

NDesai — Sun, 02 Apr 2023 23:13:01 GMT

@Osa0212 Try dialling 1-855-4PUBLIC.

https://productioncommunity.publicmobile.ca/t5/Announcements/Update-Ongoing-Issue-611/td-p/963252

"Confirmed Updates:

The issue is impacting customers with expired plans trying to make payment using *611.
If you need to make a payment, you can log into My Account as an alternative, until the *611 issue is resolved. "

My account

Osa0212 — Mon, 03 Apr 2023 02:19:21 GMT

How do I setup my account?

Re: My account

softech — Mon, 03 Apr 2023 00:40:03 GMT

@Osa0212

if you activate yourself online, you should have My Account setup already

However, if you activate instore before, then possible, your My Account was not setup yet

Either way, open ticket with PM support as "Forgot Password" type of ticket and Pm support will sort it out, will setup one if one is not setup, or help reset password if an account already setup

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: My account

kaytus — Mon, 03 Apr 2023 00:40:58 GMT

@Osa0212 you need your email and PM # to regrate the account. Go to my account in the top corner.

Re: My account

BKNS27 — Mon, 03 Apr 2023 00:46:16 GMT

@Osa0212

- Purchase a PM SIM

- Login to PM Activation page: https://publicmobile.ca/en/on/portal/activation

- If you are porting your old number over to PM, keep your old SIM in your phone and reply to the text with YES confirming you are porting over to PM. You have 90 minutes to reply.

Old SIM will continue to work for about 1 hour until porting is completed. Power off phone and swap SIM cards and power back on.

- Or you can pick a new number

- Complete to page 4 Payment section

Welcome to PM!