topic Re: I can't make or receive calls in Get Support

I can't make or receive calls

iSchpickle — Sun, 02 Apr 2023 22:00:59 GMT

This has been sporadic, but everytime I try to call someone or someone tries to call me, there is no ring or dial tone. On my end, it says there's either a server error or the "phone number was entered incorrectly."

Please advise. Thanks!

Re: I can't make or receive calls

Yummy — Sun, 02 Apr 2023 22:03:24 GMT

Check first for any outages in your area:

https://istheservicedowncanada.com/status/telus/map

TELUS Service Status

Hard reboot your phone. Remove SIM and put it back (while phone is off).

Does Interned work? SMS in/out?

Re: I can't make or receive calls

softech — Sun, 02 Apr 2023 22:04:40 GMT

@iSchpickle did you just join PM or you are existing customer and the problem just happened?

start with a phone reboot

Then try click Reset all networks ( please note it will reset your saved wifi networks and you will need to rejoin them)

if that does not work, also try changing your preferred network type or Network mode to 3G only

if you have another phone around, test the PM sim card there. it will force a sim reprovision and could resolve the issue