topic Re: Data not working inspite data left on the account in Get Support

Data not working inspite data left on the account

vishmekr — Sun, 02 Apr 2023 21:46:47 GMT

Hello

my data is not working inspite I have lot of unused dats left, please help, thank you.

Re: Data not working inspite data left on the account

dust2dust — Sun, 02 Apr 2023 21:50:50 GMT

Click on the little spinner refresh icons lower down to be sure you're seeing current info.

Is your cell data on?

Do you have a data limiter set?

Re: Data not working inspite data left on the account

Yummy — Sun, 02 Apr 2023 21:51:05 GMT

To really check account status: Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Did you try to do hard reboot your phone?

Remove SIM and put it back (while phone is off).

Re: Data not working inspite data left on the account

vishmekr — Sun, 02 Apr 2023 21:52:53 GMT

Data is on

no data limit set,

Re: Data not working inspite data left on the account

softech — Sun, 02 Apr 2023 21:55:19 GMT

@vishmekr You could be seeing old cached info and you have used data more than you think. Login to My Account again using Incognito mode.

Also, check if you habe setup data limit on your device, check and disable it if you did

and of course, try reboot the phone

and test in data in another area , wonder if it is local network issue

Re: Data not working inspite data left on the account

hairbag1 — Sun, 02 Apr 2023 23:22:53 GMT

@vishmekr

here's the little spinner that someone else referenced. Log in on a laptop and try this..

It'll give you an up to the minute idea of how much data is really available on your current account.