topic Re: Payment issues in Get Support

Payment issues

cwalker7795 — Sun, 02 Apr 2023 21:19:01 GMT

I'm having trouble making a payment. Error message saying there was a problem and to check back later.

Re: Payment issues

softech — Sun, 02 Apr 2023 21:24:21 GMT

@cwalker7795 wait a full hour before you try again. When you try again, please use Incognito mode to login My Account

if that still does not work, you might need to open ticket with PM support after

Re: Payment issues

HALIMACS — Sun, 02 Apr 2023 21:25:08 GMT

@cwalker7795

Are you trying to use 611 or self-serve?

Recommend using self-serve as there have been problems with 611 in recent weeks.

Log in after going incognito or private tab, preferably on a desktop or laptop device, to avoid caching and other issues when using self-serve to issue payments.