topic Re: Voice mail issues in Get Support

Voice mail issues

milanto — Sun, 02 Apr 2023 21:14:29 GMT

Unable to access voicemail from overseas. The account is active and payment automatic. Last time I checked two weeks ago, everything worked fine. Currently ,the call just drops.

Re: Voice mail issues

softech — Sun, 02 Apr 2023 21:21:51 GMT

@milanto i suggest to login My Account using Incognito mode to confirm your account status is Active first

Try to use VoIP app like TextNow to call yourself and chexk VM that way

Also try calling VM using number 778-580-4001 or 647-580-4001

Re: Voice mail issues

computergeek541 — Mon, 03 Apr 2023 04:55:18 GMT

@milanto wrote:
Unable to access voicemail from overseas. The account is active and payment automatic. Last time I checked two weeks ago, everything worked fine. Currently ,the call just drops.

Are you trying to check your voice messages from your Public Mobile cell phone while you're overseas? Public Mobile doesn't have any roaming avaialble other than for the United States.

As for check your voice messages by calling in using in another phone, I would simply call your cell phone number as this would be simpler than dialing a voicemail retrieval nubmer (no need to tell the system what your phone numbe is, etc.).