topic Re: Can’t renew plan! Help! in Get Support

Can’t renew plan! Help!

marie_peterson — Sun, 02 Apr 2023 18:25:46 GMT

i can’t renew my plan with a voucher , I can’t receive calls or call out not even to *611! What is going on how do I fix this problem

Re: Can’t renew plan! Help!

softech — Sun, 02 Apr 2023 18:30:16 GMT

@marie_peterson try calling 1.855.4PUBLIC from another phone , that works like *611

if that does not work, login My Account to load

Re: Can’t renew plan! Help!

hairbag1 — Sun, 02 Apr 2023 18:49:35 GMT

@marie_peterson

there's been "issues" with the 611 system all week. Sounds like should be fixed soon. If you're not in a hurry...try again tomorrow.

https://productioncommunity.publicmobile.ca/t5/Announcements/Update-Ongoing-Issue-611/td-p/963252

Re: Can’t renew plan! Help!

HALIMACS — Sun, 02 Apr 2023 18:54:53 GMT

Worst case, @marie_peterson , ask Support to do this for you since they're making it difficult to carry on what should be simple self-serve functions.

Public Mobile needs to get this in order given the non-live support this provider offers.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.