https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-is-disconacted/m-p/967018#M669844 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/283199">@Habu</a>&nbsp;&nbsp;</P><P>&nbsp;</P><P>first , please&nbsp;<SPAN>Login My Account again using incognito mode to confirm your account status, check if your account is Active or supsended</SPAN></P><P>&nbsp;</P><P><SPAN>If active, good.&nbsp; Try to change the Preferred network type or network mode to 3G Only and see if it fixes the issue</SPAN></P><P>&nbsp;</P><P><SPAN>Let us know</SPAN></P><P>&nbsp;</P> Sun, 02 Apr 2023 15:29:15 GMT softech 2023-04-02T15:29:15Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-is-disconacted/m-p/967010#M669837 <P>I can not make a call or receive. Would you please help. Thank you&nbsp;</P> Sun, 02 Apr 2023 15:21:55 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-is-disconacted/m-p/967010#M669837 Habu 2023-04-02T15:21:55Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-is-disconacted/m-p/967018#M669844 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/283199">@Habu</a>&nbsp;&nbsp;</P><P>&nbsp;</P><P>first , please&nbsp;<SPAN>Login My Account again using incognito mode to confirm your account status, check if your account is Active or supsended</SPAN></P><P>&nbsp;</P><P><SPAN>If active, good.&nbsp; Try to change the Preferred network type or network mode to 3G Only and see if it fixes the issue</SPAN></P><P>&nbsp;</P><P><SPAN>Let us know</SPAN></P><P>&nbsp;</P> Sun, 02 Apr 2023 15:29:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-is-disconacted/m-p/967018#M669844 softech 2023-04-02T15:29:15Z