topic Re: Calls in Get Support

Calls

ykmountie — Sun, 02 Apr 2023 00:01:48 GMT

I have unlimited call minutes but can't make or receive calls. I've removed my sim, restarted my phone to no avail

HALIMACS — Sun, 02 Apr 2023 00:02:51 GMT

does your data and texting work?

When you log into self-serve, what does the status display as?

HALIMACS — Sun, 02 Apr 2023 00:03:41 GMT

Or… Have you recently activated here and perhaps did not respond “yes” to the port authorization request from your prior mobile service provider?

ykmountie — Sun, 02 Apr 2023 00:07:47 GMT

Text not working either. The status is active

HALIMACS — Sun, 02 Apr 2023 00:13:07 GMT

Try the public mobile SIM card in another device, if available, to rule out whether it’s a device issue or a service issue.

While you’re at it, try the other person’s SIM card in your device to see if their service works using your device.

BKNS27 — Sun, 02 Apr 2023 01:25:24 GMT

Check for an outage in your area on the outage map: