topic Re: having some trouble setting up data in Get Support

having some trouble setting up data

basicbill — Tue, 04 Jan 2022 20:03:45 GMT

Hi all,

I love the idea of PM and I have changed over from my long time Telus account.

Some info ....

LG G4 - Marshmallow up to date

unlocked

installed sim and setup account no problem .... chose the 6 gb / 90 day option

Went to the 'setup data' thread and followed it.

Thought I did it right but I am unable to send mms or use Pokemon Go... no data connection available.

I have attached the screenshots from my settings pages .... perhaps I misplaced a period or transposed a couple letters in a name.

Any thoughts?

Re: having some trouble setting up data

srlawren — Wed, 17 Aug 2016 17:55:22 GMT

Hi @basicbill,

Unfortunately, there is a known issue with the G4 sometimes. Here are a couple of threads:

http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/LG-G4-not-connected-to-cellular-data/m-p/59868/highlight/true#M7334

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Unable-to-get-data-working-on-lg-g4/m-p/61444/highlight/true#M9995

Unfortunately, the only known resolution is to do a factory reset of your device. Doing so will erase all contents on your phone, including data, photos, files, etc. To help minimize that, I understand there is an "LG Backup and Restore feature" you can use before and after the factory reset to help keep all your info. (Credit to @aataulla for pointing out this is the only resolution, and using the backup & restore).

Re: having some trouble setting up data

babababa — Thu, 24 Nov 2016 01:13:39 GMT

Hey guys, any solution other than factory reset? LG G4 is the worst phone of all times No root on Marshmallow and now this.. How can you mess up the APN settings that much

If I do the LG backup, it wont save the settings for the apps.. correct? I need root for that.. Once I restore from backup it will install the APK's as if I install them for the first time..

I stopped at a wind mobile store earlier today and my data was not working with wind mobile sim.. calls and texts were ok.. my LG G4 H812 is unlocked I regret porting my number from Koodo

And of course no reply to my emails from Public Mobile for 10 days.. but I have a welcome survey email from them lol

Re: having some trouble setting up data

necafe1 — Mon, 04 Jun 2018 08:32:23 GMT

Hi,

I have a LG G4 H812 and it was not working data by factory reset. However, it is solved by adding APN setting below.

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Step 3:

Select Save/Done. Select Public Mobile to connect to the Public Mobile network

Exact link is below.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: having some trouble setting up data

jp2 — Mon, 04 Jun 2018 08:58:14 GMT

I think their issue is probably resolved if you look at the date of the post. But keep that info to help others that will have the same issue in the future

Re: having some trouble setting up data

srlawren — Mon, 04 Jun 2018 19:26:06 GMT

@jp2 wrote:
I think their issue is probably resolved if you look at the date of the post. But keep that info to help others that will have the same issue in the future

@jp2 ah yes, another year-and-a-half-dormant thread is revived with an unnecessary solution suggestion. Just another day in the PM Community! 😉

Re: having some trouble setting up data

BKSblazer — Thu, 05 Dec 2019 13:12:42 GMT

fixed my sons phone he is very happy......

Re: having some trouble setting up data

BKSblazer — Thu, 05 Dec 2019 13:13:41 GMT

fixed my sons phone he is very happy......