topic Re: Swap SIM Card in Get Support

Swap SIM Card

lenstokes — Mon, 03 Apr 2023 13:51:21 GMT

My wife has lost her sim Card while on vacation and has purchased a new one. She has attempted to activate the new sim using her existing phone number but the systems does not allow this.

Any suggestions?

Re: Swap SIM Card

softech — Sat, 01 Apr 2023 22:46:13 GMT

@lenstokes were you using Mobile phone to make the change sim card?

Please go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

Re: Swap SIM Card

hTideGnow — Sat, 01 Apr 2023 22:46:41 GMT

hi @lenstokes you don't go to Activate sim card. Login to My Account using a computer and go to Profile page and change sim card there

Re: Swap SIM Card

hycm53 — Sat, 01 Apr 2023 22:48:05 GMT

@lenstokes wrote:
My wife has lost her sim Card while on vacation and has purchased a new one. She has attempted to activate the new sim using her existing phone number but the systems does not allow this.

Any suggestions?

She doesn't need to activated new sim card, just login her account and change sim card number to the new one. Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login, so don't use mobile device to login.

Re: Swap SIM Card

lenstokes — Sat, 01 Apr 2023 23:08:01 GMT

Thanks. Her phone is now working

Re: Swap SIM Card

lenstokes — Sat, 01 Apr 2023 23:09:58 GMT

Thanks