topic Re: Email in Get Support

Email

Makayla2 — Sat, 01 Apr 2023 21:23:09 GMT

I don’t know the email attached to my accoint

Re: Email

HALIMACS — Sat, 01 Apr 2023 21:26:05 GMT

try all possible ones using the forgot password feature on the login page.

The one that sends a link to that email is your public mobile login account email.

Adding: another way is to search email accounts using the search words “public mobile” and the one that brings up any hits is likely also the one.

Re: Email

softech — Sat, 01 Apr 2023 21:27:12 GMT

@Makayla2

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Email

BKNS27 — Sat, 01 Apr 2023 21:34:37 GMT

@Makayla2

You should have got a Welcome to PM email on the email associated with your account so conduct an archive search for possible emails you used.

If all fails, you will need to have your email change by contacting a CS_Agent through SIMon Chatbot at the bottom of the page or private message on the envelope icon above.

Re: Email

hTideGnow — Sat, 01 Apr 2023 21:39:34 GMT

Hi @Makayla2 If you don't have too many emails , try Reset Password. Put the different ones you have and check the inboxes and spame filters, one of them should work