topic Re: Sim not activated in Get Support

Sim not activated

MattK — Tue, 04 Jan 2022 20:03:42 GMT

My phone is indicating "Sim not activated". No service. Ported number from virgin mobile. Virgin sim is no longer working either.

Re: Sim not activated

imm1304 — Wed, 17 Aug 2016 16:54:16 GMT

Hi @MattK!

Welcome to PM!

Did you get an email confirmation that your new account is active?

Are you able to sign into your selfserve account at https://selfserve.publicmobile.ca/

If yes, and you see the account status as active with the right plan, please verify your sim number.. try and re-enter the sim card number: Plans & Add-ons >> Change sim

EDIT: If this doesn't help, we can ask one of the moderators to help sort this out for you.

Re: Sim not activated

Luddite — Wed, 17 Aug 2016 18:57:56 GMT

If you did not cancel the Virgin account, I think your port has hung up. You will need @Shazia_K or @Mary_M to effect a repair.

Hang on for a bit longer.

Re: Sim not activated

Shazia_K — Wed, 17 Aug 2016 19:58:57 GMT

Hello @MattK,

Welcome to our Community 🙂

I'm sorry to hear about this,

I'll be glad to look into this for you, here is what I need you to send me via private message:

-Public Mobile SIM card number

-Virgin phone number to port & account number from Virgin

Thanks,

Shazia