topic Re: 1.Not able to use Call and SMS services 2.Mobile network unavailable 3 Can't connect to Data in Get Support

1.Not able to use Call and SMS services 2.Mobile network unavailable 3 Can't connect to Data

4public — Sat, 01 Apr 2023 19:59:54 GMT

I am unable to connect with data and or Call or use SMS services since last Wednesday when I returned from an international travel even though I kept paying my bills and my account is still active.

Can anyone help me connect with the mobile data so I can Call and use SMS services.

Thank you

Re: 1.Not able to use Call and SMS services 2.Mobile network unavailable 3 Can't connect to Data

softech — Sat, 01 Apr 2023 17:50:46 GMT

@4public j

just in case browser cache issue and you are reading old cache page, please check My Account again using Incognito mode and confirm if account is active

If it is Activ, then on your phone, click Reset All Networks and it should resolve the issue. This is needed especially if you used your phone with another sim card when your were overseas. Also, make sure no VPN profiles is there from overseas sim card, delete them if there is any

Re: 1.Not able to use Call and SMS services 2.Mobile network unavailable 3 Can't connect to Data

maximum_gato — Sat, 01 Apr 2023 17:53:40 GMT

@4public

Do you have an iPhone?

There are likely several issues affecting your service. Did you use another provider while away? Remove your pm sim card and if possible put it in another phone and send a message or make a call. Then reseat your sim card in your phone. Reboot and reset your network settings. Test.

Calling may be affected by the implementation of VoLTE. Check that it is enabled on your phone. You may need customer support to reset your account. Report back your findings for your next move.

Re: 1.Not able to use Call and SMS services 2.Mobile network unavailable 3 Can't connect to Data

hycm53 — Sat, 01 Apr 2023 18:02:11 GMT

@4public wrote:
I am unable to connect with data and or Call or use SMS services since last Wednesday when I returned from an international tr?avel even though I kept paying my bills and my account is still active.
Can anyone help me connect with the mobile data so I can Call and use SMS services.
Thank you

Does PM icon shows on your phone screen? If not, turn off the phone, remove PM sim card, wait a couple of minutes, inset PM sim card and reboot the phone.

Re: 1.Not able to use Call and SMS services 2.Mobile network unavailable 3 Can't connect to Data

4public — Sat, 01 Apr 2023 19:39:56 GMT

I tried your suggestion, but I was unable to resolve the issue.

Thanks a lot for your input.

4public.

Re: 1.Not able to use Call and SMS services 2.Mobile network unavailable 3 Can't connect to Data

4public — Sat, 01 Apr 2023 19:43:31 GMT

Unfortunately, I couldn't resolve the issue. How can I get the customer support so I can reach out to them please.

I called *611 but lot for your input.

Very frustrating.

4public.

Re: 1.Not able to use Call and SMS services 2.Mobile network unavailable 3 Can't connect to Data

hycm53 — Sat, 01 Apr 2023 19:53:38 GMT

@4public wrote:
I tried your suggestion, but I was unable to resolve the issue.
Thanks a lot for your input.

4public.

Check your phone network settings, make sure it connect to PM. On Android phone: go to settings>connections>Mobile network>advance>Network>enable Automatically select network, if auto doesn't work, manually chose Public Mobile.

On iPhone goes to settings>cellular>Network selection>enable Automatic.

Re: 1.Not able to use Call and SMS services 2.Mobile network unavailable 3 Can't connect to Data

dabr — Sat, 01 Apr 2023 19:53:43 GMT

@4public It could be your account/SIM needs to be re-provisioned.

Try submitting a ticket via chatbot for assistance here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or send a private message to CS_Agent, if unable to submit a ticket, here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 1.Not able to use Call and SMS services 2.Mobile network unavailable 3 Can't connect to Data

softech — Sat, 01 Apr 2023 19:57:24 GMT

@4public did you try clicking Reset All Networks??