topic Re: Cannot see my current plan, after CC payment failed in Get Support

Cannot see my current plan, after CC payment failed

sitaifun — Tue, 04 Jan 2022 20:03:41 GMT

Hi all,

I have the 2016 fall promo plan. (12g data 3 month $120)

Today it failed to pay on auto payment due to CC canceled. I went in and switch to another CC and paid.

Now, I have an issue when I select "pay remaining due" so I had to manually put in $120.

Then it returns an error and tell me to refresh the page. I did that and it seems to charged me $120 and renewed the plan but when I click current plan link it throws an error.

Can an admin please pm me and confirm my old promo plan is still active? Thanks

Re: Cannot see my current plan, after CC payment failed

will13am — Mon, 04 Dec 2017 19:00:58 GMT

The account renewal must have got messed up in the process. Please send a private message to the moderator team so they can look into it and make the necessary corrections. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team. Good luck.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Cannot see my current plan, after CC payment failed

sitaifun — Mon, 04 Dec 2017 20:02:36 GMT

@will13am Thanks I will contact a mod.

@CS_Agent Can you please pm me and help me take a look thanks.

Re: Cannot see my current plan, after CC payment failed

wetcoaster — Tue, 05 Dec 2017 02:48:44 GMT

@sitaifun wrote:
@will13am Thanks I will contact a mod.

@CS_Agent Can you please pm me and help me take a look thanks.

@sitaifun

I hope you've sent a private message to the mods as suggested by @will13am. It's faster and more reliable than tagging them.