topic my plan in Get Support

my plan

kamala1947 — Sat, 01 Apr 2023 19:05:08 GMT

my plan says 100 minutes while the advertised plan says unlimited minutes

for the same price

why the difference ?

Re: my plan

dabr — Sat, 01 Apr 2023 19:13:19 GMT

@kamala1947 Yes, while most of us think someone messed up by adding the unlimited minutes for the $15 plan on PM's Plans page, you can always submit a ticket to customer support via chatbot and ask them about this discrepancy and ask them to honour what's been advertised, especially since PM has been aware of this issue since yesterday and still have not bothered to change the details on their official plans page.

Here's a link to chatbot: https://www.publicmobile.ca/get-help

Re: my plan

TheTechRobo — Sat, 01 Apr 2023 19:20:48 GMT

I've talked to a customer support agent about this issue:

Apparently it shows 100 minutes on the activation page when picking your plan, although I didn't notice that
The true plan is unlimited incoming Canada-wide minutes (if someone calls you) and 100 outgoing Canada-wide minutes (if you call someone)

Re: my plan

dabr — Sat, 01 Apr 2023 19:27:38 GMT

@TheTechRobo Yes, because that is the plan that's been available for the last few years and is what I'm on too. However, PM still hasn't updated the incorrect information that appears for this plan on the official Plans page, however, the self serve account shows the correct plan. PM should honour the plan as shown on their webpage for new activations, at least IMO.

Re: my plan

BKNS27 — Sat, 01 Apr 2023 22:03:22 GMT

@kamala1947

- 100 minutes if you call out but it will be rounded up to the next minute.

- Unlimited if someone calls you.

- Unlimited texting.

To reduce the amount of outgoing calls minutes. If your friends and family are on an unlimited call plan. Just text them to call you.😉