topic Re: Activation in Get Support

Activation

Arebizant — Sat, 01 Apr 2023 15:41:53 GMT

I tried activating my PM sim on Thursday and received error code 837
However my cellular on phone shows it’s with Public Mobile. I can email and send some texts although other texts are “not delivered”.
I haven’t been billed yet by public mobile.
not sure if the activation was completely successful and what else I need to do to be able to text.
any help is appreciated.

Re: Activation

softech — Sat, 01 Apr 2023 16:18:47 GMT

@Arebizant if they haven't bill yiu, it should not work

Error 837 is usually issue with credit card or wrong porting info entered

best to message PM support to clear the situation first

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Activation

Arebizant — Sat, 01 Apr 2023 16:07:22 GMT

What is pm support?

Re: Activation

Arebizant — Sat, 01 Apr 2023 16:07:50 GMT

‘Sippoet’

Re: Activation

softech — Sat, 01 Apr 2023 16:18:05 GMT

@Arebizant yeah, support.. fixed the typo

Re: Activation

BKNS27 — Sat, 01 Apr 2023 16:37:27 GMT

@Arebizant

PM support is a CS_Agent (customer service agent). You can contact them by submitting a ticket on SIMon Chatbot at the bottom of the page or private message on the envelope icon above.