topic Re: Trying to leave public in Get Support

Trying to leave public

Keira1234 — Sat, 01 Apr 2023 15:29:37 GMT

So I'm trying to leave public to go to telus. When tells sent the request to port my number my phone went into SOS mode and won't receive anything. It's now been a day my temporary telus number works with my new telus sim but my public number (the one I want) is still in sos on my public Sin. My public account is showing active. I tried restarting the phone. I don't want to lose my old number but now I'm paying two phone bills!!

Re: Trying to leave public

HALIMACS — Sat, 01 Apr 2023 15:35:04 GMT

@Keira1234

If you replied yes to the port authorization request all you should need to do is put the Telus SIM card in your device and reboot it

Re: Trying to leave public

Keira1234 — Sat, 01 Apr 2023 15:43:27 GMT

I could reply yes because I can't receive any texts or calls on my public sin

Re: Trying to leave public

softech — Sat, 01 Apr 2023 15:50:29 GMT

@Keira1234 call Telus support and ask them to retrigger the process. Then, you will get the text on your PM sim

Re: Trying to leave public

hairbag1 — Sat, 01 Apr 2023 15:51:20 GMT

@Keira1234

here's a number you could call for help with your porting issue...

check the little envelop icon on top right side of page...