topic Re: Porting not complete after several days in Get Support

Porting not complete after several days

jsleeuw — Sat, 01 Apr 2023 14:30:00 GMT

Hello folks, seems as though the porting may not have completed after switching from Bell. It's been several days with being able to make calls but not receive calls or texts. Can you please send me the number I can call to trigger the porting process again?

Re: Porting not complete after several days

HALIMACS — Sat, 01 Apr 2023 14:33:26 GMT

@jsleeuw

Check your private messages, by tapping the little envelope icon upper right.

I would post it here, however Public Mobile 'frowns' upon that as too many users think it's a toll-free number to reach support agents - but it's not.

Re: Porting not complete after several days

Yummy — Sat, 01 Apr 2023 15:04:14 GMT

After initiating porting you get assigned temporary number - that is why you Can call and send SMS but not receive anything on your 'old' number.

Call provided number and explain situation. Live people will answer it.