topic Im wondering why i cant add my minutes to my account in Get Support

Im wondering why i cant add my minutes to my account

Hoodyjr — Sat, 01 Apr 2023 13:09:51 GMT

I'm just wondering why i cant add my minutes to my account on public mobile

Cell wont call out

Hoodyjr — Sat, 01 Apr 2023 13:25:07 GMT

Wondering if u got my message about not letting me top up my account

Cell wont call out

Hoodyjr — Sat, 01 Apr 2023 13:29:45 GMT

Can someone help me an tell me why i cant add my mins 2 my public mobile account please

Re: Cell wont call out

softech — Sat, 01 Apr 2023 13:30:00 GMT

@Hoodyjr so, your account is suspended?

Yes, there was problem with *611, you have been using *611 to top up?

Can you login to My Account to make a top up there or login to My Account to check the account status?

Re: Im wondering why i cant add my minutes to my account

HALIMACS — Sat, 01 Apr 2023 13:31:14 GMT

You should be able to. Is your account listed as active on the self-serve page?

Make sure to log in using incognito or private mode

Re: Cell wont call out

Hoodyjr — Sat, 01 Apr 2023 13:33:12 GMT

Im not good with computers an cells lol theres no way i can give u my numbers off the receipt an u put it on 4 me please

Re: Cell wont call out

softech — Sat, 01 Apr 2023 13:35:54 GMT

@Hoodyjr

Please also try to call 1.855.4PUBLIC and enter your phone number, that works like *611.

If that does not work, too, You can open a ticket with PM support and they can apply the voucher number for you

1. Please open ticket via Chatbot (need access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Cell wont call out

softech — Sat, 01 Apr 2023 14:06:56 GMT

@Hoodyjr we tried to help yiu on your other thread. Please refer back

https://productioncommunity.publicmobile.ca/t5/Get-Support/Cell-wont-call-out/td-p/966565