topic Re: Text from previous provider timed out in Get Support

Text from previous provider timed out

klschaeffer28 — Fri, 31 Mar 2023 22:24:49 GMT

Can a new text be sent to cancel with bell?

Re: Text from previous provider timed out

dust2dust — Fri, 31 Mar 2023 22:48:44 GMT

Is the old service still working? Are you able to put the old sim in a phone?

Re: Text from previous provider timed out

softech — Fri, 31 Mar 2023 22:57:42 GMT

@klschaeffer28

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Text from previous provider timed out

BKNS27 — Fri, 31 Mar 2023 23:32:32 GMT

@klschaeffer28

It needs to be restarted by PM to Bell to send the confirmation text to your phone.

So keep the Bell SIM in your phone since it is still working if your Bell account is still Active.

Re: Text from previous provider timed out

kahull — Fri, 31 Mar 2023 23:45:08 GMT

Yes, if you have waited more than 90 minutes, you will need to have the text resent to you because you need to authorize the transfer in order to port the number and close your account with Bell.