Phone number is not working

jasneetg10 — Fri, 31 Mar 2023 19:45:18 GMT

unable to place any call through my number

Re: Phone number is not working

DennyCrane — Fri, 31 Mar 2023 19:55:42 GMT

You're going to have to get a bit more specific. Is this a new problem, or are you a new customer and haven't been able to get the service going yet? What troubleshooting steps have you tried? Do other services such as data and SMS work?

Re: Phone number is not working

softech — Fri, 31 Mar 2023 19:56:02 GMT

@jasneetg10 are you able to receive incoming calls?

did you login to My Account and confirm your account is active? and you have outgoing minutes left?

There has been some voice issue for some customers in the last couple days

Try this first, power off the phone for 5 mins and then power up and try again. Also, when making calls, make sure to include 1 in front of the 10 digits and see if it helps

If that does not work, please open a ticket with PM support for them to refresh your account, they will be able to resolve it

1. Please open ticket via Chatbot (need access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Phone number is not working

BKNS27 — Fri, 31 Mar 2023 23:53:57 GMT

@jasneetg10

Did you recent ported your old number over to PM?

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Phone number is not working

Re: Phone number is not working

Re: Phone number is not working

Re: Phone number is not working