topic Email account in Get Support

Email account

Jay77 — Fri, 31 Mar 2023 18:09:00 GMT

I've been locked out of my email account.....tried everything. So now I can not renew my plan, can't get into my public service account ecause of it....tried calling g 611 but the call wo t go through

Re: Email account

softech — Fri, 31 Mar 2023 18:14:38 GMT

@Jay77 Yes, there is a problem with *611 at the moment and expected to be fixed on the weekend

For My Account access, first try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if you cannot reset the password yourself, please open ticket with PM support

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Email account

pmbc — Fri, 31 Mar 2023 19:10:17 GMT

@Jay77 If you're unable to get into your email account, try to reset the password. Try using desktop browser. Is it a major email provider like gmail or outlook.com?

You can try calling 1.855.4PUBLIC from another phone and enter your PM # to check account status and/or enter a voucher #.