6UC2 code when calling out?

Learnguitar — Fri, 31 Mar 2023 17:36:11 GMT

Hello all. Receiving a 6UC2 code when calling out locally. Can you please advise?

Re: 6UC2 code when calling out?

softech — Fri, 31 Mar 2023 17:37:14 GMT

There has been some voice issue for some customers in the last couple days

Try this first, power off the phone for 5 mins and then power up and try again. Also, when making calls, make sure to include 1 in front of the 10 digits and see if it helps

If that does not work, please open a ticket with PM support for them to refresh your account, they will be able to resolve it

1. Please open ticket via Chatbot (need access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: 6UC2 code when calling out?

hTideGnow — Fri, 31 Mar 2023 17:38:36 GMT

HI @Learnguitar

are you on $15 plan with only 100 outgoing minutes?

try restart the phone. And try calling different numbers

Re: 6UC2 code when calling out?

Learnguitar — Fri, 31 Mar 2023 17:42:09 GMT

Thank you. The 1 in front of number did work. Appreciate the quick reply

topic Re: 6UC2 code when calling out? in Get Support

6UC2 code when calling out?

Re: 6UC2 code when calling out?

Re: 6UC2 code when calling out?

Re: 6UC2 code when calling out?