topic Re: Data issue in Get Support

Data issue

Lena4 — Fri, 31 Mar 2023 17:13:32 GMT

It's not the First time this happens, that my data usage that Public mobile counts is way more than what my Cell Phone counts although the dates are the same for both. Does anyone know a Solution? I tried submitting a Ticket to get hold of a Service agent, but the chatbot is un available (not the first time;))

Re: Data issue

dust2dust — Fri, 31 Mar 2023 14:14:23 GMT

Click on all the little spinner refresh icons you can find lower down to see current info.

Re: Data issue

softech — Fri, 31 Mar 2023 14:15:32 GMT

@Lena4 I usually find PM's data count is pretty accurate

I think you already confirmed that the cycle state date match on both cell and PM's cycle date? remember PM does not start the cycle on the same day every month, it will move up one day after a 31 days month

and how much the discrepancy we are talking about? 100Mb? or a lot more?

and on My Account, you are based on the Usage showed on the Overview page or the Usage History page? if you are using the Usage history page ( https://selfserve.publicmobile.ca/en/account/plan/usage-details ) Please note that Filtering on Usage history page has a glitch and does not show everything after filter is applied. So, the fix is to download the usage history in XLS and then use Excel to add them.