topic Re: VOLTE in Get Support

VOLTE

Divit2 — Fri, 31 Mar 2023 13:07:48 GMT

Heading to the Us this weekend and plan to purchase us roaming. Received sms on VOLTE upgrade. Once addon is purchased how will activate VOLTE?

Re: VOLTE

softech — Fri, 31 Mar 2023 13:18:43 GMT

@Divit2

Your VoLTE might or might not work in Canada yet, but should work in US if PM already enabled your VoLTE on your profile

before you go to US, enable VoLTE on your phone first

iPhone:

Tap Settings.
Tap Cellular.
Ensure the Cellular Data switch is in the “on” position.
Tap Cellular Data Options.
Tap Voice & Data.
Ensure 4G or LTE is selected (has a checkmark)

Android

At Settings, Select Connections-> Mobile Data->Enable VoLTE

Re: VOLTE

Divit2 — Fri, 31 Mar 2023 13:25:06 GMT

Thank you ... There does not appear to be anything in my profile for this?

Re: VOLTE

softech — Fri, 31 Mar 2023 13:30:44 GMT

@Divit2 what phone do you have?

Re: VOLTE

Dunkman — Fri, 31 Mar 2023 13:34:28 GMT

@Divit2

Here is the help article on VoLTE:

https://www.publicmobile.ca/en/ab/get-help/articles/volte

Re: VOLTE

hycm53 — Fri, 31 Mar 2023 13:40:47 GMT

@Divit2 wrote:
Heading to the Us this weekend and plan to purchase us roaming. Received sms on VOLTE upgrade. Once addon is purchased how will activate VOLTE?

Enable your phone to VoLTE or LTE first. I'm now in US, $30 for 15 days add on works excellent.

Re: VOLTE

Divit2 — Fri, 31 Mar 2023 13:47:18 GMT

Samsung Galaxy S8+

Re: VOLTE

Divit2 — Fri, 31 Mar 2023 13:47:41 GMT

Thank you

Re: VOLTE

Divit2 — Fri, 31 Mar 2023 13:48:25 GMT

Much apreciated

Re: VOLTE

softech — Fri, 31 Mar 2023 13:51:40 GMT

@Divit2 we don't have any feedback about people able to use S8+ with VoLTE on PM yet. But yes, S8 should have VoLTE. So, you will have to check the settings when you are in US

Worst case, try the voice in 2G and see if it works. Some people able to use 2G without problem.

and in case you cannot use voice with success, open a ticket with PM after and they usually would do something to compensate

Re: VOLTE

dust2dust — Fri, 31 Mar 2023 14:06:46 GMT

Was that text a positive compatible or not compatible?

Do a full power off restart of the phone. Then go in to mobile network settings to see if the toggle shows up. It might not. Go in to sim card status and look for IMS registered. It might not.