SIM card

SFA — Mon, 03 Apr 2023 13:47:48 GMT

I can not make or receive calls on my phone. Everything else is workings. This occurred when I returned from Portugal and put my SIM card back in.

Re: SIM card

softech — Fri, 31 Mar 2023 12:43:39 GMT

@SFA do you see the phone connects to the network at all?is data or sms working?

first login to My Account using Incognito mode and check if account status is Active

Also, there has been some voice issue for some customers in the last couple days

Try this first, power off the phone for 5 mins and then power up and try again

If that does not work, please open a ticket with PM support for them to refresh your account, they will be able to resolve it

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: SIM card

Dunkman — Fri, 31 Mar 2023 12:48:33 GMT

@SFA

If rebooting your phone does not work, you can also try a network reset of phone. Toggle airplane mode on, then off. With the recent VoLTE roll out, there have been issues with talk.

topic SIM card in Get Support

SIM card

Re: SIM card

Re: SIM card