topic Re: Charge not recognized for add. funds in Get Support

Charge not recognized for add. funds

heathersmart16 — Fri, 31 Mar 2023 03:36:48 GMT

Hi community! I have been having this issue lately: I add the $ for 1 gig of data but when I go to actually add the data, the payment hasn’t registered on the Public end even though it’s come from my account. Any familiarity or links on where to deal with it? Thanks!

Re: Charge not recognized for add. funds

computergeek541 — Fri, 31 Mar 2023 03:38:11 GMT

@heathersmart16 wrote:
Hi community! I have been having this issue lately: I add the $ for 1 gig of data but when I go to actually add the data, the payment hasn’t registered on the Public end even though it’s come from my account. Any familiarity or links on where to deal with it? Thanks!

This could be a website caching issue. Please log out of your Self Serve account, and then log back in using incognito/private browsing mode.

Re: Charge not recognized for add. funds

heathersmart16 — Fri, 31 Mar 2023 11:26:45 GMT

Okay I tried that and the funds haven’t shown up yet, still prompts me to pay for the add on

Re: Charge not recognized for add. funds

softech — Fri, 31 Mar 2023 12:02:31 GMT

@heathersmart16 it still ask you to add fund because your first attempt to buy could have completed

Can you try this: login to My Account again using Incognito mode. Using Incognito mode is needed because you can be seeing old cached page and hence the addon you bought was not showing if you don't use that mode

Also, go to Payment history page ( https://selfserve.publicmobile.ca/en/account/payment/payment-history ) to confirm if it shows PM took the money and how it used it. Maybe post us a screenshot so we can help further

Re: Charge not recognized for add. funds

heathersmart16 — Fri, 31 Mar 2023 12:34:22 GMT

I logged in through incognito mode and it still hasn’t been recognized the payment. i included a screenshot to confirm the payment went through and screenshots of my account where there is no gig of data listed