topic Re: Tells me wrong e-mail..wrong password in Get Support

Tells me wrong e-mail..wrong password

Lau2 — Fri, 31 Mar 2023 11:14:59 GMT

Tells me to use community 1.

I am using that 2

Re: Tells me wrong e-mail..wrong password

softech — Fri, 31 Mar 2023 11:58:15 GMT

@Lau2 Unable to login My Account?

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Information

Lau2 — Mon, 03 Apr 2023 12:52:56 GMT

Just to say thank you to the person that helped me...you seem to be Way. Way more experienced than what they ate hiring to click a button.

Hope you get apreciated.

Re: Information

HALIMACS — Mon, 03 Apr 2023 13:26:13 GMT

Looking back at your posts, was either @softech @LitlLdy or yours truly.

Glad we collectively could assist!