topic Re: Reset password in Get Support

Reset password

PG3 — Fri, 31 Mar 2023 03:32:51 GMT

Could I get assistance of changing password through live chat.

Re: Reset password

computergeek541 — Fri, 31 Mar 2023 03:34:36 GMT

@PG3 wrote:
Could I get assistance of changing password through live chat.

Sorry, but there is no live chat. Chaning your Self Serve password doesn't require the help of a customer support agent and can be done from within the account. If you're unabled to get into your account, please first try the password reset option (if you haven't arleady).

Re: Reset password

softech — Fri, 31 Mar 2023 03:35:12 GMT

@PG3

for resetting password, first try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if that does not work, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Reset password

PG3 — Fri, 31 Mar 2023 04:44:11 GMT

Yes I understand but it says there is a problem when I submit the password change. It doesn’t go past that screen.