Phone not able to make calls?

koconno1 — Fri, 31 Mar 2023 02:38:37 GMT

Help! For the past 2 days, everytime I try to make a call on my cellphone this automated message comes "Hi Public mobile here, Sorry, your call can not be completed as dialed. Please try again". This happens with every number I try to call. This is also happening to my mom's public mobile phone as well. Any suggestions? I am all paid on my bills and I have tried restarting my phone. Thanks!

Re: Phone not able to make calls?

softech — Fri, 31 Mar 2023 02:31:27 GMT

@koconno1

There has been some voice issue for some customers in the last couple days

Try this first, power off the phone for 5 mins and then power up and try again

If that does not work, please open a ticket with PM support for them to refresh your account, they will be able to resolve it

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

topic Re: Phone not able to make calls? in Get Support

Phone not able to make calls?

Re: Phone not able to make calls?