topic Re: iOS16.4 installation problem in Get Support

iOS16.4 installation problem

elijusu — Fri, 31 Mar 2023 01:05:54 GMT

I installed iOS16.4 and all my in and out calls are failed. Apple support suggested to contact provider. What should I do?

Re: iOS16.4 installation problem

softech — Fri, 31 Mar 2023 01:08:51 GMT

@elijusu First make sure your Carrier profile is updated

But, your issue might not be really related with the iOS upgrade. There has been some voice issue for some customers in the last couple days

Try this first, power off the phone for 5 mins and then power up and try again

If that does not work, please open a ticket with PM support for them to refresh your account, they will be able to resolve it

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: iOS16.4 installation problem

BKNS27 — Fri, 31 Mar 2023 01:35:27 GMT

@elijusu

I update iOS 16.4 on my iPhone 8 and X and didn’t have any problems with calling or texting.

Did you just ported your old number over to PM?

Re: iOS16.4 installation problem

elijusu — Fri, 31 Mar 2023 01:55:19 GMT

Thank you. It is helpful. I submitted ticket.

Re: iOS16.4 installation problem

elijusu — Fri, 31 Mar 2023 01:59:52 GMT

just installed iOS16.4 and all in and out calls keep failing. Texting is working fine. I didn't port my old number. I tried SIM card on another phone (iOS15.1) and was failing too. It could be SIM card.

Re: iOS16.4 installation problem

BKNS27 — Fri, 31 Mar 2023 02:16:23 GMT

@elijusu

There could be a provisional issue with your SIM so just wait for a CS_Agent to reply back to you by private messaging.

Unfortunately, staff are off work right now. Their hours are from 6:00am to 10:00pm EST.