topic Re: New sim not activated in Get Support

New sim not activated

BJC — Fri, 31 Mar 2023 01:12:42 GMT

Activating new sim, public Mobile charged my credit card. But the sim is not active.

Tried to go through the process again and now is saying the Sim is invalid.

What should I do to fix this problem?

softech — Fri, 31 Mar 2023 01:14:07 GMT

@BJC yes, you don't need to go through activation again, it shows Sim in invalid because it was activated

So, does your phone showing not connected to PM network at all? Any error like NO SIM? SIM not provisioned? No network?

it could be just a problem with SIM card provisioning. It is an easy fix for PM, you just need to engage them via opening ticket

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

BKNS27 — Fri, 31 Mar 2023 01:26:43 GMT

Did you port your old number over to PM?

If so, your old SIM will continue to work for about an hour after you confirm to the text from your old carrier within 90 minutes window.

If you picked a new number reboot your phone by powering off your phone then power back on.