topic Re: Service issue in Get Support

Service issue

Anum95 — Fri, 31 Mar 2023 01:10:11 GMT

I cant use data even though I have it and getting a hold of an agent is next to impossible. Getting so frustrated and ready to switch at this point.

Re: Service issue

softech — Fri, 31 Mar 2023 01:12:42 GMT

@Anum95 let's jump back to your other post for easy tracking

https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-usage/td-p/966118

Service issue

treefrog — Fri, 31 Mar 2023 01:13:29 GMT

@Anum95

To submit a customer support ticket you need to click on Simon at the bottom of the page and follow the prompts. Or you can send a private message by clicking on the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service issue

BKNS27 — Fri, 31 Mar 2023 01:32:47 GMT

@Anum95

I never had issues in contacting a CS_Agent (Moderator). On SIMon Chatbot…type in Submit a Ticket.

Or click on Compose icon and type in CS_Agent in the Send To space like what you would do when you email a friend or family.