topic Re: Data usage in Get Support

Data usage

Anum95 — Fri, 31 Mar 2023 00:34:49 GMT

My data hasn’t been working since yesterday. Please help @members

Re: Data usage

softech — Fri, 31 Mar 2023 00:39:02 GMT

@Anum95 provide us more details

did you check My Account and confirm if you still have data left? Please login using Incognito mode to assure you are not reading local cahed info

Also, make sure you don't have Mobile data limit enabled on your device, especially if you are using Android

if you are on iOS, make sure you tried different app and the app is enabled for Mobile data on the Mobile data page

Re: Data usage

Anum95 — Fri, 31 Mar 2023 00:45:17 GMT

Hi, I have tried that but it is still not working

Re: Data usage

softech — Fri, 31 Mar 2023 01:12:16 GMT

@Anum95

Also try to click Reset All network and see if it resolve the issue (please note after that, you will have to re-setup your Wifi and bluetooth as well)

if nothing work, please open ticket with PM support:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there