topic Re: Over Payment in Get Support

Over Payment

TinaMit — Thu, 30 Mar 2023 20:32:41 GMT

I have been over charged a number of times now and this is getting so annoying.

I want to have my over payment returned AND I WANT TO KNOW WHY THIS IS HAPPENING REPEATEDLY. I have not changed my plan and yet I get charged over and over again for something I did not request. WHAT THE HELL! I AM STEAMING MAD BECAUSE I CAN'T GET A REAL PERSON TO TALK WITH ME!

I got charged $33.60 on the 25th of Feb

I got charged $28.00 on the 25th of Feb

I got charged $33.60 on the 27th of Feb

MY plan is for $30/month plus tax so $33.60 so why I am being charged so often.

I want a person to talk to so we can sort this thing out.

Re: Over Payment

hairbag1 — Thu, 30 Mar 2023 20:37:10 GMT

@TinaMit

first thing is to check your bank acct to see if all 3 were actually taken from your acct.

Re: Over Payment

TinaMit — Thu, 30 Mar 2023 20:40:43 GMT

I did that already and I was actually charged on 2 different days! I have no add ons

Re: Over Payment

TinaMit — Thu, 30 Mar 2023 20:42:11 GMT

I was also charged 3 times (same as above) in March! I can't see what is being added.

Re: Over Payment

HALIMACS — Thu, 30 Mar 2023 20:43:44 GMT

@TinaMit

Can you log into your self-serve account, go to the payments tab, and display the last 60 days and screenshot them for us to see?

Because we are just other customers like you, make sure there's no personal information on the screenshots.

Here's how you reach the customer support agents:

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Over Payment

BKNS27 — Thu, 30 Mar 2023 20:45:34 GMT

@TinaMit

You have 2 options,

1 - Contact a CS_Agent through SIMon Chatbot by submitting a ticket (bottom of page) or private message on the envelope icon above and ask for a refund but it may take up to 30 days to process.

2 - The overcharge will remain in your account as credit so it will pay for future bills.

Re: Over Payment

softech — Thu, 30 Mar 2023 20:56:56 GMT

@TinaMit did you just activated for a month or two? if you did, do you recall getting any error and you need to reactivate a second time or a third time? it could be that some ghost accounts were created

No worry, open ticket with PM support and they can trace from the credit card number

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Over Payment

DDM69 — Thu, 30 Mar 2023 21:56:31 GMT

Hopefully you can contact a CS agent to have this resolved.

Re: Over Payment

Meow — Thu, 30 Mar 2023 21:56:13 GMT

Maybe somebody is using your credit card without you knowing it?

Whatever you do, calm down, contact agent and DO NOT ask your bank for chargeback or you will have a lot of issues with PM...