topic Re: Repurchase addon in Get Support

Repurchase addon

Pearwasp — Thu, 30 Mar 2023 20:21:00 GMT

My us data and text and phone expired today but I can’t repurchase until tomorrow

so I have no coverage outside Wi-Fi for 25’r hours. This sucks Public Mobile

Re: Repurchase addon

hairbag1 — Thu, 30 Mar 2023 20:31:20 GMT

@Pearwasp

contact a CSA for immediate re-buy.

added link...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Repurchase addon

dabr — Thu, 30 Mar 2023 20:30:49 GMT

@Pearwasp Yes being able to buy the same add-on without waiting for the 24 hour after it expires seems to be PM policy which hasn't changed for many years, unfortunately. Your only option is to contact support and ask them to purchase the same add-on earlier or buy a different roaming add-on.

Here's a link to chatbot if needed: https://www.publicmobile.ca/get-help

Re: Repurchase addon

Pearwasp — Thu, 30 Mar 2023 21:25:45 GMT

They can’t do it either. I have to wait 24 hours. Why oh why!!!!

Re: Repurchase addon

Pearwasp — Thu, 30 Mar 2023 21:26:49 GMT

They can’t do it either. I tried a couple of months ago. Their only solution was to wait the 24 hours. I am travelling that isn’t a satisfactory answer

Re: Repurchase addon

dabr — Thu, 30 Mar 2023 21:30:27 GMT

@Pearwasp Is that the response from CSA's you've received? Well that's been the suggested workaround for many years for this particular issue and that's going to come as a shock for many if PM has changed policy on this...

Re: Repurchase addon

Pearwasp — Thu, 30 Mar 2023 21:33:23 GMT

Yes. That is what they have told me

Re: Repurchase addon

dabr — Thu, 30 Mar 2023 21:39:24 GMT

@Pearwasp Hmm...it's possible the CS Agent you've received the response from is not aware that this is possible.

Maybe one of the oracles or @J_PM can confirm if the early renewal policy through CSA's (for the same roaming add-on) has changed so that we don't give incorrect information to customers asking about this?

Re: Repurchase addon

computergeek541 — Thu, 30 Mar 2023 22:59:51 GMT

@dabr wrote:
@Pearwasp Hmm...it's possible the CS Agent you've received the response from is not aware that this is possible.

Maybe one of the oracles or @J_PM can confirm if the early renewal policy through CSA's (for the same roaming add-on) has changed so that we don't give incorrect information to customers asking about this?

@Pearwasp

Unfortunately, you have been guven incorrect informatoin by the customer support agent. The CSA should be allowing you to purchase the same roaming add-on again without you needing to wait 24 hours. You do need to first make sure that you have enough funds in your Public Mobile account balance before making the request though. Please open another ticket.

Re: Repurchase addon

Pearwasp — Thu, 30 Mar 2023 23:11:42 GMT

Well it is true but no matter! Thanks

Re: Repurchase addon

dust2dust — Thu, 30 Mar 2023 23:16:15 GMT

We find far too often that support people can be very wrong.

But first click on the spinner refresh icon under tbe Shop Add-ons button and look for any roaming add-ons. If none then you should be able to use your balance to re-buy the same one. Or as user dabr said earlier, you can buy the other bundle if the first is showing 0/15.

Re: Repurchase addon

DennyCrane — Fri, 31 Mar 2023 03:55:36 GMT

I've personally had them do it for me. Try your luck with a differ agent.