topic Re: Getting back my phone number after deactivation in Get Support

Getting back my phone number after deactivation

Hwrold — Thu, 30 Mar 2023 18:38:17 GMT

I used to have a Public Sim about a year ago. It got deactivated. I purchased a new sim can , can i get the same number if its still available?

Re: Getting back my phone number after deactivation

softech — Thu, 30 Mar 2023 18:32:00 GMT

@Hwrold if it has been a year, very likely not

and if you ported in your number from another provider, the number would have gone back to the provider where you got the number from so PM would not be able to help

If you got the number originally from PM, PM and Telus family would have kept the number for redistribution You can try to call the number, if no one got it yet, then it is not bad.

If you are joining PM anyway, pick a new number first. Then open ticket with PM support and see if they can do anything.

Re: Getting back my phone number after deactivation

hTideGnow — Thu, 30 Mar 2023 18:32:55 GMT

HI @Hwrold did you get the number new from Public Mobile when you activated?

and you left for about a year already?

Re: Getting back my phone number after deactivation

dabr — Thu, 30 Mar 2023 18:33:52 GMT

@Hwrold How long ago has the PM account been deactivated and where was the number issued from originally?

There's a better chance if your number was issued from PM/Koodo/Telus and it's still within the 90 days of holding period after deactivation.

You can always ask customer support to see if the number is available via chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

You can also try calling your old number to see if it's already been assigned to another customer.

Re: Getting back my phone number after deactivation

Hwrold — Thu, 30 Mar 2023 18:58:41 GMT

Thanks for your reply,

My account was deactivated about 1 year ago. I bought it from Hamilton Walmart.

I tried calling that number- says It’s not in the service.

the thing is i am not able to login using my email that I used to create PM account. Its nor sending reset password link.

Re: Getting back my phone number after deactivation

computergeek541 — Thu, 30 Mar 2023 19:00:12 GMT

@Hwrold wrote:
Thanks for your reply,
My account was deactivated about 1 year ago. I bought it from Hamilton Walmart.
I tried calling that number- says It’s not in the service.
the thing is i am not able to login using my email that I used to create PM account. Its nor sending reset password link.

You won't be able to get into that account as it has been permanently closed,

Re: Getting back my phone number after deactivation

Hwrold — Thu, 30 Mar 2023 19:00:28 GMT

Yes. I need it back for OTP purpose and i will change my cell once i got into specific account.

thanks for your reply

Re: Getting back my phone number after deactivation

softech — Thu, 30 Mar 2023 19:06:11 GMT

@Hwrold the best way is to call the business for that OTP service and have it changed to another number or another mean to receive the OTP code

Since you left, the number was returned and there is really no system to give you back the exact number. Even if PM able to do it and willing to do it, please understand they are just helping. Providers are no longer promising to give exact phone number as the customer requests

If you want to try , you can open message with PM support, but again, they might or might not help and they are not obligated to give back old number

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Getting back my phone number after deactivation

dabr — Thu, 30 Mar 2023 19:09:07 GMT

@Hwrold While you won't be able to reactivate the old account and will need to start fresh with a new SIM/account, you'll only be able to retrieve the old number if it was originally issued by PM/Telus/Koodo and has not been assigned to someone else, which you say it doesn't seem to be.

If it was issued by another carrier, then you need to open an account with them but I would first ask them if that number is available for you to activate with beforehand. Then you would have the option to transfer the number over to PM if you still wanted to activate an account here.

Re: Getting back my phone number after deactivation

Hwrold — Thu, 30 Mar 2023 19:11:35 GMT

So, shall i get any number to register and create an account. And then ask customer support regarding the old number stuff ?

Re: Getting back my phone number after deactivation

dabr — Thu, 30 Mar 2023 19:33:13 GMT

@Hwrold Where did you first get your old number? PM won't be able to help retrieve it if the number was never issued by the Telus family group.

Re: Getting back my phone number after deactivation

Hwrold — Thu, 30 Mar 2023 19:37:49 GMT

I got it from Walmart Hamilton, It was the public sim number at the time of purchase.

Re: Getting back my phone number after deactivation

dust2dust — Thu, 30 Mar 2023 19:40:00 GMT

The question is more about the phone number. Did you port it over from another provider? Maybe you could share the first 6 digits (not last four).

Re: Getting back my phone number after deactivation

dabr — Thu, 30 Mar 2023 19:45:14 GMT

@Hwrold Then first send a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Explain that you are trying to retrieve your previous number issued by PM and it doesn't seem to be in service. Ask if the number is available and you would be happy to open a new account if that was possible.

You can always open a new account with a new number and then ask customer support if they can allocate the old number if it's available, of course.

edit: @dust2dust I'm guessing it's a PM number from OP's last response about activating the account at Walmart?

Re: Getting back my phone number after deactivation

dust2dust — Thu, 30 Mar 2023 19:47:04 GMT

@dabr- It could also have been that he ported in a number.

Re: Getting back my phone number after deactivation

dabr — Thu, 30 Mar 2023 19:50:54 GMT

@dust2dust Yes, of course, their response isn't quite crystal clear..

@Hwrold Do you mind clarifying if the number was ported at time of activation or not in Hamilton?