topic Can’t call in Get Support

Can’t call

Chrisfaddies — Thu, 30 Mar 2023 18:47:07 GMT

My phone won’t even call *611 so I can load money into my account it hasn’t worked in four days I’m ready to switch carriers soon if these issues aren’t fixed!!!

Re: Can’t call

softech — Thu, 30 Mar 2023 18:48:03 GMT

@Chrisfaddies

there is an ongoing issue with *611

https://productioncommunity.publicmobile.ca/t5/Announcements/Update-Ongoing-Issue-611/td-p/963252

Try to call 1.855.4PUBLIC from another phone and see if it works

If that does not work either, you will have to try to access My Account to make the payment and resume service.

Try to use the Reset password link there if you need it reset

or If you cannot self reset the password, open ticket with PM Support

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Can’t call

dabr — Thu, 30 Mar 2023 18:50:28 GMT

@Chrisfaddies Unfortunately, the 611 problem has been an issue for several days and PM is aware and working on a fix but so far there doesn't seem to be any resolution to this. Have you tried calling 1-855-478-2542 instead of 611?

Otherwise, submit a ticket via chatbot for assistance here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Can’t call

hairbag1 — Thu, 30 Mar 2023 18:51:40 GMT

@Chrisfaddies

message CSA and let them know you wanna renew your plan but 611 failed.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch the little envelop icon on top right side of this page will be highlighted when they respond.